A mobility equipment brand that specialised in assistive devices for individuals with mobility challenges recently came to us with a problem… Their Wheelchairs were getting damaged and they needed packaging that could guarantee product protection and fit perfectly, ensuring a better customer experience during transport and storage.

First

The Challenge:

The original packaging lacked proper fitment, resulting in damage during transit and a complicated unboxing experience. The Wheelchair often shifted around in the packaging, leaving it vulnerable to scratches and dents. The packaging also lacked a clear and professional appearance.

Ensuring Protection

One of the main challenges was overcoming and negating any damage to the customer’s product that may potentially occur in transit.

Usability

Our customer invests heavily in designing and manufacturing their custom-made wheelchairs, so they need a tailored packaging solution that fits their wheelchairs unique shapes and provides secure protection.

Sustainability

Our customer requested an eco-friendly packaging solution and aims for our design and final product to align with their sustainability objectives.

Second

The Solution

The new packaging delivered guaranteed protection, reducing the risk of damage during transit. Customers experienced a smoother unboxing process, and the packaging’s clean design enhanced brand perception. Our customer also saw fewer product returns and a more efficient logistics process. They can’t believe it!

Guaranteed Protection

We created interior fitments specifically designed to hold the components of the Wheelchair Box securely during transit. These custom-fitments ensured the product remained stable and protected, preventing any movement that could cause damage.

Perfect Fit

The packaging was tailored to fit the Wheelchairs precisely. The product now sits snugly within the box, providing maximum protection with no risk of scratching or denting.

Sustainability

Made from Heavy Duty CA Export Standard material, the packaging is certified carbon neutral, allowing the customer to mark their packaging emissions as ZERO on the GHG scale.

Simple and Professional Design:

We offered two packaging design options — plain white or black printed — both showcasing the product’s branding with a sleek and professional look.

Third

The Result

The new packaging delivered guaranteed protection which fully negates the risk of damage during transit. Customers experienced a smoother unboxing process, and the packaging’s clean design enhanced brand perception. Our customer also saw fewer product returns and a more efficient logistics process.

“The Wheelchair Box is a credit to Sandland Packaging’s ability to create fully bespoke packaging tailored to our product. It’s a logistical game-changer with its ease of use, and most importantly, it gives us peace of mind knowing our customers aren’t experiencing damages anymore.”

— Mobility Equipment Supplier